Canter - Its going well, let’s replicate the success!
The initial phase involves a thorough process study to understand existing processes, service level agreements (SLAs), and management routines. Performance benchmarking follows to establish operational metrics, benchmark current performance, and gain stakeholder consensus.
The transition phase includes a structured plan with knowledge-transfer sessions, pilot runs, and the commencement of full-scale service delivery. During the delivery phase, the focus is on consistently meeting SLAs, maintaining process hygiene, and driving continuous improvement.
Finally, technology and infrastructure deployment integrates seamlessly with the client’s data center. Comprehensive training and support ensure all users can effectively utilize the new systems, maximizing the benefits of the new technology and infrastructure.
Structure and Operating Model
Objective
Develop a structure that promotes uninterrupted operations; mindful of geographical, regulatory, and client objectives.
Detailed design of the org. structure and governance mechanism
Standardisation and optimisation of key business and performance management process
IT infra design and Change mgmt. plan
Supplier/vendor mgmt. framework
An operational model validated and piloted by the client
Deliverables
Exit Criteria
Governance and Process Excellence
Objective
implement structures that promote accountability, transparency, and strategic alignment.
Establish process excellence frameworks that enhance operational efficiency, quality, and continuous improvement.
Governance framework, leadership and oversight,
Process mapping and documentation, SOPs, continuous improvement plan, quality assurance plan
Best practices, trainings
Confirmed operational readiness with all processes, procedures, sustainable practices and governance structures in place with documented proof; reviewed and approved by all stakeholders
Deliverables
Exit Criteria
IT Enablement
Objective
Analyze IT requirements for setting up a GCC / GDC for the client and layout a roadmap and plan for IT processes and infrastructure needs.
Discovery – Server room setup, Connectivity requirements, User access etc.
IT infra strategy and execution plan
In-office / 3rd party controls
Tools and technologies
Approved IT Strategy Roadmap
Agreed Milestones and Review Checkpoints:
Final Review and Sign-off